Thank you for shopping at http://turbolock.com. If you are not entirely satisfied with your purchase we’re here to help.
30 DAY UNCONDITIONAL 100% MONEY-BACK GUARANTEE*
If for any reason you are not 100% satisfied with the Turbolock.com, we will give you a full 100% hassle-free refund. We offer such a generous money-back guarantee because we want to be your partner in your daily life and we are only happy if you are 100% satisfied.
PURCHASES MADE FROM OTHER VENDORS (OTHER THAN Turbolock.com)
If for any reason you are not 100% satisfied with the Turbolock.com, please return the item to the store or vendor where you purchased it for a refund. We are not responsible for the individual store/vendor’s refund and return policies.
RETURNS
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
REFUNDS
Once we receive your item, we will inspect your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
SHIPPING
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
CANCELLATIONS
If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to support@turbolock.com to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to Turbolock.com are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.
Product Orders
If your item is in stock it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted it will be backordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a back-order, modify the order, or cancel the order with a full refund. Turbolock does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States.
International Warranty Information
This nontransferable Limited Warranty is only applicable to the original individual purchaser of the TurboLock Product(s) distributed, purchased and serviced within the Contiguous United States and Canada (all service/repairs for Canadian customer shall be handled by our authorized service centers in Canada).
CUSTOMER SERVICE
If you have any questions or how to return your item to us, contact us.